Call & Collect Prescription Service
With just one call, we can order and collect your repeat prescription from your doctors surgery and have it ready for you to collect. No Need To Wait. If necessary we could even deliver it to you. This is a FREE SERVICE.
Your Prescription will be ready for you to collect in 3 Working Days.
How to order your Repeat Prescription
By Telephone: Call us on 0115 9377 477
With your requirements.
By E-Mail: Follow the Instructions below and send your email to repeat@keyworthpharmacy.co.uk
Email Rules
1. Please do not send attachments; we will not open them because of the risk of viruses.
2. In the header of the email put "prescription" in the 'Subject' line. In the 'To' line the address is repeat@keyworthpharmacy.co.uk In the message section of the email state your full name, date of birth, and address. It is important to include all these.
3. Beneath these personal details please list the drugs with a separate line for each. Please put full name of the drug as it appears on your counterfoil. This must include the form, eg tabs, caps, etc and the strength. We will assume the quantity and dosage as previously. If you wish to use the same email repeatedly listing all your medications and putting "yes" or "no" on the line according to whether you want it this time, that is ok. Please look at our example below you can copy and paste this template into your own email for guidance.
4. If you are requesting something that would not appear appropriate please give an explanation. eg if you get a 4 week supply and you are reordering after 2 weeks because you are going on holiday.
5. We collect our emails once a day Monday to Friday. The process takes 3 working days before collection in the usual way.
We will acknowledge every request with a reply within a day. If you do not get an email reply, please assume we have not received your request.
Please do not include any matter other than a clear request for an authorised repeat medication.
When we receive your email you will get an automated reply that we have received your request provided the subject says 'prescription'.
We will maintain the highest level of confidentiality of information we receive in keeping with the normal standards once we have received it. If information goes astray before we get it, or is intercepted en route, it is your risk.
E-Mail Example
Example of repeat prescription request by email in "SUBJECT" line please put "prescription" in "TO" line please put repeat@keyworthpharmacy.co.uk
****************************************************
For the attention of Keyworth Health Centre
From Joseph William Bloggs 192a Main Street Keyworth
date of birth 26-8-37
Please do a repeat prescription for the following medications marked "yes"
Ranitidine tablets 150 milligrams yes
Salbutamol inhaler 100 micrograms yes
Aqueous cream yes
Beclomethasone inhaler 250 micrograms yes
Enalapril tablets 10 milligrams yes
Codeine linctus yes
Thyroxine tablets 100 micrograms yes
Thank you
*****************************************************
notes You must include the name, form and strength of each medication. If what you want does not seem to fit this formula, then copying exactly what is on the counterfoil will be sufficient. You must include your full name, local address and date of birth. Instead of having to write a new request each time we suggest you make one list and put a "yes" next to it as in the example above, or mark in some other clear way which you require. You can then resend the same email with minimal change every time you need a repeat. You can include another person's request in the same email, but the same detail is required. Please do not simply write for example "my wife also needs a repeat of her tablets". We are sorry but we cannot enter into email correspondence if difficulties arise.